ILVE USA Policy
ILVE USA Website Policy
Effective Date: 03/01/2024
Last Updated: 06/01/2024
1. Introduction
Welcome to ILVE USA. By using our website, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms carefully to ensure that you understand each provision. These terms govern your access to and use of our website, including any content, functionality, and services offered on or through the site.
2. Privacy Policy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. This includes details on what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using this website, you consent to our privacy practices as described in the Privacy Policy.
3. Payment Methods
- Accepted Methods: Visa, MasterCard, American Express, Discover, ACH, Check, and Wire.
- Secure Processing: Assurance of secure payment processing through Stripe.
- No Storage: Statement that credit card details are not stored on our servers.
- Contact for Issues: Information on how to contact customer service for payment issues
4. Secure Transactions
Your payment information is protected by SSL encryption, ensuring your transaction is secure. Our website uses advanced security measures to protect your data during transmission. We continuously monitor our systems to ensure the highest level of security for our customers.
5. Order Processing
Orders are processed within 24-48 hours. You will receive a confirmation email with your order details once your order has been placed. Lead time for non-stock units is 90 days. If there are any issues with your order, we will contact you via the email or phone number provided. Please ensure that your contact information is accurate to avoid any delays.
6. Shipping Policy
We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout based on your location and the shipping method chosen. Please refer to our Shipping Policy for more details. Our shipping policy includes information on delivery times, tracking your order, and handling of shipping delays or issues.
7. Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of delivery for a full refund or exchange, subject to our Return Policy. To initiate a return, please contact our customer service team. Please note the following conditions for returns:
- Items must be returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon receipt.
- Once we receive the returned item, we will process your refund or exchange in a timely manner.
- Return Window: 30-day return period from the date of delivery.
8. Warranty Information
Our products come with a 2-year warranty. For detailed information about our warranty coverage, please visit our Warranty Information. This section includes information on what is covered under the warranty, how to make a warranty claim, and any exclusions or limitations.
9. Terms of Use
By using this website, you agree to our Terms of Use. This includes compliance with all applicable laws and regulations and the prohibition of any unlawful or harmful activities. Our Terms of Use outline the rules for using our website, your rights and responsibilities as a user, and the limitations of liability.
10. Contact Us
If you have any questions or concerns about these policies, please contact us at:
ILVE USA
48 W 20th St,
New York NY 10011
646-444-8054
service@us.ilve.com
We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible.
11. Changes to This Policy
We may update these policies from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review these policies periodically to stay informed about how we are protecting your information and processing your transactions. Your continued use of the website after any changes constitutes your acceptance of the new terms.
ILVE USA Shipping Policy
Effective Date: 03/01/2024
Last Updated: 06/01/2024
At ILVE USA, we are committed to ensuring a seamless and efficient shipping experience. Our shipping policy provides clear guidelines and options for the delivery of your purchase.
Orders Processing
Orders are processed within 24-48 hours. You will receive a confirmation email with your order details once your order has been placed. Lead time for non-stock units is 90 days.
If there are any issues with your order, we will contact you via the email or phone number provided.
Shipping Types
Our products are delivered in the following ways:
- Curbside Delivery: The unit is delivered to the curbside of the delivery address. The customer is responsible for bringing the unit inside.
- Threshold Delivery: The unit is delivered through the first dry entrance of the delivery address.
- White Glove Delivery: The unit is delivered to the room of choice within the delivery address, unpacked, and packaging materials are removed.
FOR PARTS
- Front Door Parcel Delivery: Items shipped via UPS, Fedex or USPS.
- Standard Shipping: Items arrive within 4-10 business days.
- Shipping Fee based on the weight of parcel, free for $1500 orders and above.
Shipping Rates & Fees
Shipping rates are calculated based on the items in your order and the destination location. The applicable shipping fees will be displayed during the checkout process.
Shipping to International Destinations
Currently, we do not offer international shipping. We apologize for any inconvenience this may cause and appreciate your understanding. Please check back for updates as we continually work to expand our services.
Special Cases: Shipping Questions & Answers
Deliveries to Alaska, Hawaii, U.S. Territories, and Military Addresses (APO/FPO):
- Additional charge for shipments to Alaska, Hawaii, and U.S. territories – specify with the sales specialist.
- Standard shipping charge applies to APO/FPO addresses; delivery within 4 to 6 weeks.
Custom-Made Orders:
- All custom orders are non-refundable. Due to the bespoke nature of these items, once an order has been placed, it cannot be canceled or returned.
- Shipping estimated times of arrival (ETAs) may vary. We appreciate your understanding and patience as we work to deliver your custom order with the highest quality and care.
Sales Tax:
- Sales tax is charged based on the delivery destination. States collecting taxes on shipping include AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY, and Puerto Rico.
Contact Information
For any questions or to arrange a specific delivery, please contact us at:
ILVE USA
48 W 20th St,
New York NY 10011
646-444-8054
service@us.ilve.com
ILVE USA Return Policy
Effective Date: 03/01/2024
Last Updated: 06/01/2024
At ILVE USA, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, our return policy provides guidelines for returns and exchanges.
General Return Policy
- Return Period: You may return items within 30 days of delivery for a full refund or exchange.
- Condition: Items must be returned in their original condition, unused, and in original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
- Initiate Return: Contact our customer service team to initiate the return process. Provide your order number, item details, and reason for return.
- Return Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: Pack the items securely, including all original packaging and accessories. Clearly mark the RMA number on the outside of the package.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon receipt.
- Inspection and Refund: Once we receive and inspect the returned item, we will process your refund or exchange in a timely manner. Refunds will be issued to the original method of payment.
Non-Returnable Items
- Custom Orders: Custom-made or special-order items are non-returnable.
- Final Sale Items: Items marked as “Final Sale” are not eligible for returns or exchanges.
Damaged or Defective Items
- Inspection: Please inspect your order upon receipt and notify us immediately if any items are damaged or defective.
- Resolution: We will arrange for a return, replacement, or refund for items confirmed to be damaged or defective at no additional cost to you.
Contact Information
For questions or to initiate a return, please contact us at:
ILVE USA
48 W 20th St,
New York NY 10011
646-444-8054
service@us.ilve.com
