ILVE USA Frequently Asked Questions
Table of Contents
Orders
What if I purchase an item and then I see it somewhere else cheaper?
Can I change my order?
Returns
When do I get my refund once I have returned an item?
If I return an item how is my refund calculated?
How do I return a product?
Payments
What should I do if my credit card has been refused when placing an order?
Do I get charged for shipping as each item ships?
Shipping
Do you ship internationally?
Support
I have a complaint, who should I speak to?
What do I do if my product has a problem during the warranty period?
Contact ILVE USA Customer Service for assistance with warranty issues. We will facilitate a resolution or connect you with the manufacturer.
Promotions
Do you offer discounts on large quantity orders?
How do I redeem a gift card or gift certificate?
ILVE USA Frequently Asked Questions
What if I purchase an item and then I see it somewhere else cheaper?
ILVE USA offers a Price Match Guarantee. If you find the same product advertised for less within 30 days of your purchase, contact Customer Service with proof of the lower price, and we will match it, including shipping and handling fees. Verification and other restrictions apply.
Can I change my order?
Once an order is placed, it cannot be changed online. Contact Customer Service to request changes or cancellations. If the item ships before the request is processed, follow our Return Policy.
When do I get my refund once I have returned an item?
Refunds are processed within one week of receiving and inspecting the returned item. Due to shipping, inspection, and bank processing times, it may take up to 30 days for the refund to appear on your card.
How do I return a product?
Return items within 30 days of receipt by contacting Customer Service for pre-paid return labels. Package the item securely, attach the label, and arrange for pickup.
If I return an item how is my refund calculated?
Refunds are issued for the item price, excluding return shipping costs unless the item was damaged, defective, or incorrect. No restocking fee applies.
What should I do if my credit card has been refused when placing an order?
Verify the entered details, try another card, or contact Customer Service. You may also need to contact your credit card company.
Do I get charged for shipping as each item ships?
Yes, charges for the product and any applicable shipping or handling fees are applied once each item ships.
Do you ship internationally?
Currently, ILVE USA only ships within the United States. We are working to expand our international shipping capabilities.
I have a complaint, who should I speak to?
Contact Customer Service via phone, chat, or email to address any concerns or complaints.
What do I do if my product has a problem during the warranty period?
Contact ILVE USA Customer Service for assistance with warranty issues. We will facilitate a resolution or connect you with the manufacturer.
Do you offer discounts on large quantity orders?
Yes, discounts are available for trade professionals and large volume orders. Contact Customer Service for details.
How do I redeem a gift card or gift certificate?
Redeem gift cards by placing an order online or over the phone. Enter the Gift Card Number and PIN during checkout on the website or provide them when ordering by phone.
