Effective Date: 03/01/2024
Last Updated: 06/01/2024

 

At ILVE USA, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, our return policy provides guidelines for returns and exchanges.

General Return Policy

• Return Period: You may return items within 30 days of delivery for a full refund or exchange.
• Condition: Items must be returned in their original condition, unused, and in original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Return Process

1. Initiate Return: Contact our customer service team to initiate the return process. Provide your order number, item details, and reason for return.
2. Return Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Shipping: Pack the items securely, including all original packaging and accessories. Clearly mark the RMA number on the outside of the package.
4. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon receipt.
5. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund or exchange in a timely manner. Refunds will be issued to the original method of payment.

Non-Returnable Items

• Custom Orders: Custom-made or special-order items are non-returnable.
• Final Sale Items: Items marked as “Final Sale” are not eligible for returns or exchanges.

Damaged or Defective Items

• Inspection: Please inspect your order upon receipt and notify us immediately if any items are damaged or defective.
• Resolution: We will arrange for a return, replacement, or refund for items confirmed to be damaged or defective at no additional cost to you.

Contact Information

For questions or to initiate a return, please contact us at:

ILVE USA
48 W 20th St,
New York NY 10011
646-444-8054
service@us.ilve.com