Effective Date: 03/01/2024

Last Updated: 06/01/2024

1. Introduction

Welcome to ILVE USA. By using our website, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms carefully to ensure that you understand each provision. These terms govern your access to and use of our website, including any content, functionality, and services offered on or through the site.

2. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. This includes details on what information we collect, how we use it, how we protect it, and your rights regarding your personal data. By using this website, you consent to our privacy practices as described in the Privacy Policy.

3. Payment Methods

We accept all types of payments in dollars, including Visa, MasterCard, American Express, Discover, ACH, Check, and Wire. All payments are securely processed through Stripe, ensuring your transaction is safe and secure. We do not store credit card details on our servers. Should you have any issues or questions regarding payments, please contact our customer service team.

• Accepted Methods: Visa, MasterCard, American Express, Discover, ACH, Check, and Wire.
• Secure Processing: Assurance of secure payment processing through Stripe.
• No Storage: Statement that credit card details are not stored on our servers.
• Contact for Issues: Information on how to contact customer service for payment issues

4. Secure Transactions

Your payment information is protected by SSL encryption, ensuring your transaction is secure. Our website uses advanced security measures to protect your data during transmission. For more information on our security practices, please visit our [Security Page](link to security page). We continuously monitor our systems to ensure the highest level of security for our customers.

• SSL Encryption: Explanation of SSL encryption and its role in protecting transactions.
• Advanced Security Measures: Description of additional security measures in place.
• Continuous Monitoring: Statement about ongoing monitoring for security threats.
• More Information: Link to detailed security practices.

5. Order Processing

Orders are processed within 5 business days. You will receive a confirmation email with your order details once your order has been placed. If there are any issues with your order, we will contact you via the email or phone number provided. Please ensure that your contact information is accurate to avoid any delays.

• Processing Time: Typical time frame for processing orders.
• Confirmation Email: Information included in the order confirmation email.
• Contact for Issues: How we will contact you if there are issues with your order.
• Accurate Information: Importance of providing accurate contact details.

6. Shipping Policy

We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout based on your location and the shipping method chosen. Please refer to our Shipping Policy for more details. Our shipping policy includes information on delivery times, tracking your order, and handling of shipping delays or issues.

• Shipping Options: Description of available shipping methods.
• Costs and Delivery Times: How shipping costs and delivery times are calculated.
• Tracking Orders: Information on tracking your shipment.
• Handling Issues: Procedures for dealing with shipping delays or problems.

7. Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of delivery for a full refund or exchange, subject to our Return Policy. To initiate a return, please contact our customer service team. Please note the following conditions for returns:

• Items must be returned in their original condition and packaging.
• Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon receipt.
• Once we receive the returned item, we will process your refund or exchange within [number] business days.
• Satisfaction Guarantee: Commitment to customer satisfaction.
• Return Window: 30-day return period from the date of delivery.
• Return Conditions: Requirements for returned items.
• Return Shipping Costs: Responsibility for return shipping costs.
• Processing Refunds/Exchanges: Time frame for processing returns.

8. Warranty Information

Our products come with a 2-year warranty. For detailed information about our warranty coverage, please visit our Warranty Information. This section includes information on what is covered under the warranty, how to make a warranty claim, and any exclusions or limitations.

• Warranty Duration: Length of the warranty period.
• Coverage: What is covered under the warranty.
• Making Claims: How to submit a warranty claim.
• Exclusions/Limitations: Any exclusions or limitations to the warranty.

9. Terms of Use

By using this website, you agree to our Terms of Use. This includes compliance with all applicable laws and regulations and the prohibition of any unlawful or harmful activities. Our Terms of Use outline the rules for using our website, your rights and responsibilities as a user, and the limitations of liability.

10. Contact Us

If you have any questions or concerns about these policies, please contact us at:

ILVE USA
48 W 20th St,
New York NY 10011
646-444-8054
service@us.ilve.com

We are committed to providing excellent customer service and will respond to your inquiries as quickly as possible.

11. Changes to This Policy

We may update these policies from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review these policies periodically to stay informed about how we are protecting your information and processing your transactions. Your continued use of the website after any changes constitutes your acceptance of the new terms.